At Kamucouple, we are committed to delivering your orders safely, securely, and discreetly. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Coverage

We offer domestic and international shipping.
Shipping availability may vary depending on the destination and courier partner.

Order Processing Time

  • Orders are processed within 24–48 business hours after successful payment
  • Orders placed on weekends or public holidays will be processed on the next business day

Once your order is dispatched, you will receive a shipment confirmation along with tracking details.

Estimated Delivery Time

Delivery timelines are estimates and may vary depending on location, courier service, and external factors.

  • Domestic orders: Typically delivered within 3–7 business days
  • International orders: Typically delivered within 7–15 business days

Delivery timelines are not guaranteed.

Discreet & Secure Packaging

Customer privacy is our priority.

  • All orders are shipped in plain, discreet packaging
  • No product names or sensitive information appear on the outer package
  • Billing and order details remain confidential

Shipping Charges

  • Shipping charges are calculated at checkout based on order value, weight, and destination
  • Shipping fees are non-refundable

Customs, Duties & Taxes (International Orders)

For international shipments:

  • Any customs duties, import taxes, or additional fees imposed by authorities are the responsibility of the customer
  • We are not responsible for delays caused by customs clearance or regulatory processes

Delivery Delays or Failures

We are not responsible for delivery delays or failures due to:

  • Incorrect or incomplete shipping information provided by the customer
  • Customer unavailability at the delivery address
  • Courier service issues or force-majeure events

Re-shipping charges may apply where applicable.

Order Tracking

Tracking details will be provided once the order has been shipped, allowing customers to monitor their delivery status.

Damaged, Lost, or Missing Packages

If you receive a damaged package or notice missing items:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the package and product

This helps us resolve issues efficiently.

Returned or Undelivered Shipments

If an order is returned due to:

  • Incorrect shipping details
  • Multiple failed delivery attempts
  • Customer refusal

Additional shipping or handling charges may apply

Contact & Support

For any shipping-related questions or concerns, please contact our customer support team through the communication options provided on our website.